All customer's contact information, choice of bouquets, and delivery date entered at the Delivery Information Form during the purchasing process are stored in our secured merchant server database.
florametro.com gathers personal information to help and improve our products, customer support, to communicate with our customers, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us.
florametro team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.
Customer's contact information will be used for the following purposes :
- * Make our user.
- *Products and Services Update
- * Festival and Other Promotions.
- *Communicating Purchase and Delivery Status.
- * Market Analysis.
We do not collect and store your card information or any other payment information. We do not get any idea of Credit Card number. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly in most secured way and as same as any other payment mode opted by our customers.
How does Florametro protect customer information?
When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will Florametro disclose the information it collects to outside parties?